Refund & Returns

You may request a return within 14 days of delivery. Items should be unused, in their original packaging and in resalable condition.

Email support@clarite.store with your order number and the reason for return. We'll reply with return instructions and the correct address. Please do not send items back before contacting us.

Once your return is received and inspected, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank.

If your order arrives damaged, faulty or incorrect, contact us within 7 days of delivery with photos. We'll send a free replacement or issue a full refund — no return shipping required.

Return shipping costs are the customer's responsibility unless the item was damaged, faulty or incorrect. Original shipping charges are non-refundable.

Orders can be cancelled free of charge before they are dispatched. Once shipped, the standard return process applies.